FAQs
1. General & Shipping
What is your standard shipping time?
Our order process includes two stages:
- Handling Time: 1–3 business days
- Delivery Time: 6–12 business days
This ensures each product is properly prepared before shipment.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $69.00 (USD).
For orders under this amount, a flat shipping fee of $9.99 applies.
How can I track my order?
Once your order has been shipped, a tracking number will be sent to your email.
You can use it to track your package through the carrier’s website.
2. Custom 3D Printing Services
Can I request a custom 3D printed part?
Yes. We offer custom manufacturing services.
You can send your project details or 3D files (STL/STEP) to:
What is the lead time for custom orders?
Lead times vary depending on design complexity and materials.
We will provide an estimated timeline with your quote.
Are custom orders returnable?
Custom-made items are non-returnable unless they arrive damaged or do not meet the agreed specifications.
3. Payments & Returns
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover),
as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
What is your return window?
We offer a 30-day return window from the delivery date.
Items must be in original condition and packaging.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer,
unless the item is defective or incorrect.
4. Support & Contact
I have an issue with my order. How do I contact you?
You can contact us at:
Please include your order number for faster support.