Refund & Return Policy
Effective Date: 2026
This Return & Refund Policy explains how returns and refunds are handled at Lunioro.
1. Return Window
We accept returns within 30 days of delivery.
2. Return Eligibility
To be eligible for a return, items must be:
- In original condition
- Unused and undamaged
- Returned with original packaging and accessories where applicable
Proof of purchase is required.
3. Non-Returnable Items
We do not accept returns for:
- Final sale or clearance items
- Custom-made or personalized products (unless defective)
- Items that show clear signs of use or damage
4. Return Process
To initiate a return, please contact us at:
Please include your order number and reason for return. If approved, we will provide return instructions.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
6. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 5–7 business days.
7. Exchanges
We may offer a replacement if the item is defective or incorrect. Availability depends on stock.
8. Order Cancellation
Orders can be canceled within 24 hours of purchase. After processing begins, orders cannot be canceled.
9. Contact Information
Lunioro
Email: service@lunioro.com
Business Address: 1500 N Grant St Ste R, Denver, CO 80203, United States